Privacy Policy

This Privacy Policy explains how Incendio Trading Limited, operating as Incendio Software, collects, uses, stores, and discloses personal information through this website and any related software products unless a product-specific policy states otherwise.

Information we may collect

Depending on the product or interaction, we may collect:

• contact details such as your name and email address;
• account details you submit when signing up for a product;
• usage, device, and diagnostic information;
• communications you send to us; and
• payment or subscription records processed through third-party providers.

How we use information

We may use information to:

• operate, maintain, and improve our apps and services;
• respond to support requests and business enquiries;
• protect the security and integrity of our systems;
• meet legal obligations; and
• communicate updates, notices, and product information.

How information is shared

We may share information:

• with service providers who help us host, operate, analyse, support, or secure our products;
• where required by law or to protect our legal rights;
• as part of a business transfer, restructure, or sale; or
• with your consent or at your direction.

We do not sell personal information in the ordinary course of operating this business.

Retention

We keep information for as long as reasonably necessary for the purposes described in this policy, including for business, legal, accounting, security, and dispute-resolution needs.

Security

We use reasonable administrative, technical, and organisational measures to help protect information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also object to or request restriction of certain processing in some circumstances.

Third-party services

Our apps may rely on third-party tools or infrastructure. Those third parties may process information under their own terms and privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

Contact

Questions or requests about privacy can be sent to support@incendio.co.nz or raised by phone at +64 27 466 4680.